Your Privacy Matters at ad111

1. Who We Are

ad111 is an online betting and casino platform operating at https://ad111.io and serving players primarily located in Bangladesh. Our platform offers a range of real-money gaming products including cricket betting, live casino games, slots, Teen Patti, Andar Bahar, and card games powered by leading game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe.

For the purposes of this Policy, ad111 acts as the data controller — meaning we determine the purposes and means of processing your personal data. Where we engage third-party service providers to process data on our behalf, those parties act as data processors and are bound by contractual obligations to handle your data only as instructed by ad111 and to maintain appropriate security standards.

If you have any questions about how we handle your personal information, you may contact our data support team at any time using the contact details provided in Section 15 of this Policy.

2. Personal Data We Collect

ad111 collects several categories of personal data depending on how you interact with the platform. The specific data collected, together with its purpose and retention period, is summarised in the table below:

3. How We Collect Your Data

ad111 collects personal data through the following mechanisms:

3.1 Direct Collection

The majority of data we hold about you is provided directly by you during your interactions with the platform. This includes information you provide when registering your account, completing the KYC verification process, making a deposit or requesting a withdrawal, contacting our customer support team, completing any surveys or promotional forms on the platform, and opting in to receive promotional communications from ad111.

3.2 Automated Technical Collection

When you visit and use the ad111 platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, the type and version of browser you are using, your device's operating system, the pages you visit on ad111, the time and duration of your visits, referring URLs, and error logs. This data is collected to maintain platform performance, detect fraud, and improve the user experience.

3.3 Third-Party Sources

In limited circumstances, ad111 may receive data about you from third-party sources, including identity verification and KYC service providers who confirm the authenticity of documents you submit, fraud detection and anti-money-laundering screening services, and payment processors who provide transaction confirmation data. Any data received from third parties is handled in accordance with this Policy and is used only for the specific purpose for which it was obtained.

4. How We Use Your Personal Data

ad111 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your player account on the ad111 platform, including processing your registration, verifying your identity and age, and managing your account settings.
• Transaction Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and bank transfers, and to fulfil withdrawal requests to your designated payment account in Bangladeshi Taka (৳).
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other products available on ad111, and to personalise your gaming experience where applicable.
• Customer Support: To respond to your enquiries, resolve disputes, handle complaints, and provide technical assistance when you contact our support team.
• Legal & Regulatory Compliance: To comply with applicable anti-money-laundering requirements, age verification obligations, fraud prevention duties, and any other legal obligations imposed on ad111.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities on the platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling, and to enforce self-exclusion and deposit limit requests made by players.
• Marketing Communications: To send promotional offers, bonus notifications, and relevant gaming updates to players who have opted in to receive such communications. You may withdraw this consent at any time by contacting support.
• Platform Improvement: To analyse aggregated, anonymised data about how players use ad111 in order to improve the platform's features, performance, and game offering.

5. Legal Basis for Processing

For each category of personal data we process, ad111 relies on one or more of the following legal bases:

• Contract Performance: Processing is necessary to perform the contract between you and ad111 — specifically, to register your account, process your transactions, and deliver the gaming services you have requested. Without this processing, ad111 cannot provide the platform services to you.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC and age verification requirements, anti-money-laundering regulations, and fraud reporting duties.
• Legitimate Interests: Processing is necessary for the legitimate business interests of ad111, including platform security, fraud detection, responsible gaming monitoring, and improving our services, provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and optional data processing activities, ad111 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

ad111 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only for the purposes described in this Policy:

6.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf in order to deliver the ad111 service. These include KYC and identity verification providers, payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, and partner banks), fraud detection and risk assessment systems, game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe), and customer support platform providers. All service providers are contractually required to maintain appropriate technical and organisational security measures and to process your data only on documented instructions from ad111.

6.2 Legal & Regulatory Authorities

ad111 may be required to disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where required by law or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.

6.3 Business Transfers

In the event that ad111 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to data practices that results from it, in advance where practicable.

7. Cookies & Tracking Technologies

ad111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and collect anonymised analytics data. The types of cookies we use are described below:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They enable core features such as user authentication, session management, security token validation, and fraud prevention. These cookies cannot be disabled without breaking core platform functionality.

7.2 Analytical Cookies

We use anonymised analytical cookies to understand how players navigate the ad111 platform — which pages are visited most frequently, where users encounter errors, and how game categories perform. This data is collected in aggregate form only and cannot be used to identify individual players. It is used solely to improve the platform.

7.3 Functional Cookies

Functional cookies allow the platform to remember choices you have made — such as your preferred language display, game lobby layout preferences, and whether you have acknowledged certain notices. These cookies enhance your experience but are not essential to core service delivery.

7.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You may block or delete cookies at any time by adjusting your browser preferences. Please note that disabling strictly necessary cookies will affect your ability to use key features of the ad111 platform, including account login and transaction processing.

8. Data Security

ad111 takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and ad111 servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields stored in our databases — including payment details and identity documents — are encrypted at rest using strong cryptographic standards.
• Access Controls: Access to systems holding personal data is restricted to authorised ad111 personnel and service providers on a strict need-to-know basis. All access is logged and subject to regular audit review.
• Intrusion Detection: Our systems are continuously monitored for suspicious activity, unauthorised access attempts, and anomalous data patterns that may indicate a security incident.
• Incident Response: In the event of a data breach that is likely to pose a risk to your rights and freedoms, ad111 will notify affected players promptly and take immediate remedial action to contain and resolve the incident.

9. Data Retention

ad111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention guidelines apply:

• Account Data: Retained for the lifetime of your active account plus a minimum period of five years following account closure, to satisfy anti-money-laundering record-keeping requirements and to resolve any post-closure disputes.
• Transaction Records: Deposit, withdrawal, and wager history is retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping obligations.
• KYC Documents: Identity and address verification documents are retained for a minimum of five years following the completion of the verification process, or longer if required by applicable law.
• Support Communications: Customer support ticket records and live chat transcripts are retained for three years from the date of the final communication in each case.
• Marketing Data: If you have opted in to marketing communications, your marketing preferences are retained until you withdraw consent. Following opt-out, a record of your preference is retained to ensure we respect your choice going forward.
• Technical Logs: Server access logs and session data are retained for 90 days and then deleted unless flagged as part of a fraud or security investigation.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

10. Your Privacy Rights

As a player on the ad111 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

10.1 Right of Access

You have the right to request a copy of all personal data that ad111 holds about you, together with information about how it is being used. We will provide this information in a clear, structured format within 30 days of a valid request.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also update certain account information directly through your account settings page.

10.3 Right to Erasure

You may request that ad111 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that the right to erasure does not apply where we are required to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.

10.4 Right to Restrict Processing

In certain circumstances — such as where you contest the accuracy of your data or object to its processing — you have the right to request that ad111 restrict the use of your data to storage only while the matter is being resolved.

10.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an absolute right to object at any time to the processing of your data for direct marketing purposes.

10.6 Right to Data Portability

Where processing is based on consent or contract performance and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another service provider where technically feasible.

11. Children & Minors

ad111 operates a strict 21+ policy. Our platform is not intended for, marketed to, or accessible to individuals under the age of 21. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered player is under the required age, we will immediately suspend the account, delete all personal data associated with it to the extent permitted by our legal retention obligations, and refund any deposits where practicable.

If you believe that a minor has registered on ad111 or has provided us with personal data, please contact us immediately at [email protected] so that we can take prompt action.

12. Third-Party Links & Services

The ad111 platform integrates games and services provided by third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe). When you play games provided by these studios, your in-game session data may be processed by the relevant studio's systems in accordance with their own data processing agreements with ad111. These studios act as data processors on our behalf and are contractually bound to adhere to the same data protection standards as ad111.

Please note that ad111 does not control, and is not responsible for, the privacy practices of any third-party websites that may be accessible via links found elsewhere on the internet. This Privacy Policy applies exclusively to the ad111 platform at https://ad111.io.

13. International Data Transfers

ad111 primarily processes personal data in connection with serving players based in Bangladesh. In certain cases, data may be transferred to or accessed from servers or service providers located outside Bangladesh — for example, where a game studio's processing infrastructure is hosted in another jurisdiction or where a KYC verification provider operates internationally.

Where such international transfers occur, ad111 takes all reasonable steps to ensure that your personal data receives an equivalent level of protection to that which it would receive in its country of origin. This includes entering into appropriate data processing agreements with all international service providers, including standard contractual clauses where applicable, and conducting due diligence on the security practices of all third-party processors before engagement.

14. Updates to This Privacy Policy

ad111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, we will notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the ad111 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this Policy periodically to stay informed about how ad111 protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ad111 processes your personal data, please contact our data support team using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data Support Contact

Platform: ad111 — https://ad111.io

Support Email: [email protected]

Subject Line for Privacy Requests: "Privacy Rights Request"

Response Time: Within 30 calendar days of receipt of a valid, verified request.

Operating Hours: Support is available 7 days a week. Response times may vary during Bangladesh public holidays such as Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).